Guaranteed Response Times
Contract clients get priority dispatching with guaranteed on-site response times. Non-contract clients receive best-effort scheduling based on technician availability.
Enterprise SLA
Largest buildings & portfolios
- ✓ Technician on-site within 2 hours
- ✓ 24/7/365 coverage
- ✓ No emergency surcharges
- ✓ Dedicated account manager
- ✓ Pre-approved repair thresholds
Professional SLA
Mid-size buildings
- ✓ Technician on-site within 4 hours
- ✓ 24/7/365 coverage
- ✓ No weekday evening surcharges
- ✓ Priority over non-contract calls
- ✓ Quarterly performance reports
Essential SLA
Small buildings
- ✓ Next-business-day priority
- ✓ Dispatched ahead of non-contract
- ✓ 10% repair discount
- ✓ Email maintenance reminders
Don't have a contract? Call (929) 351-5179 — we'll dispatch a technician as quickly as possible based on availability.
Common Commercial Emergencies We Handle
When critical HVAC equipment fails, the consequences go beyond discomfort. We respond to these emergencies 24/7:
Total Cooling Failure
Complete AC shutdown in summer means tenant complaints, lost productivity, and potential health risks. We diagnose and restore cooling fast — compressor failures, refrigerant leaks, electrical faults.
Heating System Down
No heat in a NYC winter is a code violation and a safety hazard. We handle furnace failures, heat pump malfunctions, boiler issues, and frozen pipe prevention.
Walk-In Freezer/Cooler Failure
Every hour of downtime means spoiled inventory. We respond immediately to compressor failures, refrigerant leaks, defrost malfunctions, and temperature control issues.
Refrigerant Leak
Refrigerant leaks reduce system performance and can pose health risks in enclosed spaces. We locate leaks with electronic detectors, repair connections, and recharge to spec.
Electrical/Control Board Failure
Inverter boards, control boards, and contactors can fail without warning, shutting down entire systems. We carry common replacement parts and diagnose board-level faults on-site.
Water Leak from HVAC
Clogged condensate drains, cracked drain pans, or frozen coils can cause water damage to ceilings, walls, and equipment below. We clear blockages and fix the source.
Our Emergency Response Process
From your first call to system restoration, here's exactly what happens:
Call Our Dispatch Line
Call (929) 351-5179 anytime — 24 hours a day, 7 days a week, 365 days a year. Our dispatcher will gather your building information and the nature of the emergency.
Technician Assigned Within 30 Minutes
We assign the nearest available technician with the right expertise for your equipment type. Contract clients are prioritized based on their SLA tier.
On-Site Within Your SLA Window
Your technician arrives with diagnostic tools and common replacement parts. For contract clients, we already have your equipment inventory on file — so we know what to bring.
Diagnose & Communicate Before Work Begins
We diagnose the issue, explain the problem and repair options, and get your approval before starting work. No surprise charges.
Repair or Stabilize
We fix the issue on the spot whenever possible. If a part needs to be ordered, we stabilize the system (temporary cooling/heating) and schedule the permanent repair.
Why Contract Clients Get Priority
Having a maintenance contract isn't just about scheduled visits — it fundamentally changes how emergencies are handled:
We Already Know Your Equipment
Your complete equipment inventory is on file — make, model, age, serial numbers, and maintenance history. No time wasted figuring out what you have.
Pre-Approved Repair Thresholds
Enterprise and Professional contracts include pre-approved repair amounts, so technicians can start work immediately without waiting for authorization calls.
No Emergency Markups
Professional and Enterprise contract clients pay regular rates — no overtime surcharges, no holiday markups, no emergency premiums. The rate you see is the rate you pay.
Parts Availability
We stock common replacement parts for your specific equipment. When we know what's in your building, we can keep the right parts ready on our trucks.
The Cost of HVAC Downtime
HVAC failures don't just cause discomfort — they have real financial consequences:
Tenant Complaints & Turnover
Repeated temperature issues are the #1 reason tenants leave. In NYC, replacing a tenant costs 3-6 months of rent in vacancy, turnover, and broker fees.
Health & Safety Liability
No heat in winter violates NYC housing code. Extreme temperatures put vulnerable tenants at risk and expose building owners to legal liability.
Inventory Loss
For restaurants and food service, a walk-in cooler failure can destroy thousands of dollars in inventory within hours. Speed of response is everything.
Lost Productivity
Office buildings lose an estimated $30-50 per employee per hour when temperatures are outside the comfort range. A full day of AC failure in a 100-person office costs $3,000-5,000.
Frequently Asked Questions
What qualifies as a commercial HVAC emergency?
Any HVAC failure that threatens occupant safety, business operations, or property. This includes complete heating or cooling loss, refrigerant leaks, gas smells, electrical failures, frozen pipes, and walk-in cooler/freezer failures that risk food spoilage.
What are your emergency response times?
Response times depend on your SLA tier. Enterprise clients get a 2-hour on-site guarantee. Professional clients receive a 4-hour response window. Essential clients get next-business-day priority. All contract clients are dispatched before non-contract callers.
Do you charge extra for nights, weekends, or holidays?
Enterprise and Professional contract clients pay no emergency surcharges — ever. Your contract rate covers all emergency calls regardless of when they happen. Essential clients may have after-hours surcharges for non-standard calls.
What areas do you cover for emergency service?
We provide emergency HVAC service across all five NYC boroughs — Manhattan, Brooklyn, Queens, Bronx, and Staten Island — plus Long Island. Our technicians are dispatched from Brooklyn.
What should I do while waiting for the technician?
If safe, turn off the affected system to prevent further damage. For gas smells, evacuate and call 911 first. For cooling failures, close blinds and open windows if possible. Our dispatch team will walk you through any immediate steps when you call.
Do I need a contract for emergency service?
No — we provide emergency service to all commercial clients. However, contract clients receive guaranteed response times, priority dispatching, and no emergency surcharges. Non-contract emergency calls are handled on a first-come, best-effort basis. View contract plans →
Protect Your Building with a Maintenance Contract
Don't wait for the next emergency. Get guaranteed response times and priority dispatching with a Fixar maintenance contract.
View Contract Plans