Privacy Policy

Last Updated: March 17, 2026

Fixar Inc. ("we," "us," or "our") operates the website fixarnyc.com and provides HVAC services in New York City and Long Island. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website, contact us, use our services, or communicate with us via phone, email, or text message.

By using our website or services, you agree to the terms of this Privacy Policy. If you do not agree, please do not use our website or services.

1. Information We Collect

We may collect the following types of personal information:

Information You Provide Directly

• Full name
• Phone number (including mobile/cell phone number)
• Email address
• Mailing or service address
• HVAC service details (equipment type, issue description, property information)
• Appointment scheduling preferences
• Payment information (processed securely through third-party payment processors)
• Any other information you voluntarily provide through forms, phone calls, emails, or text messages

Information Collected Automatically

• IP address and approximate geographic location
• Browser type and version
• Device type and operating system
• Pages visited, time spent on pages, and referring URLs
• Cookies and similar tracking technologies (see Section 6)
• Analytics data collected via Google Analytics 4 (GA4)

2. How We Use Your Information

We use the information we collect for the following purposes:

• Scheduling and service delivery: To schedule appointments, dispatch technicians, and perform HVAC installation, repair, and maintenance services
• Communication: To contact you regarding your service requests, appointments, estimates, invoices, and follow-up
• SMS/Text messaging: To send appointment confirmations, reminders, service updates, and respond to your text inquiries (see Section 5)
• Customer support: To respond to your questions, concerns, or requests submitted via phone, email, website forms, or text message
• Improving our services: To analyze website usage, understand customer needs, and improve our website, services, and customer experience
• Legal compliance: To comply with applicable laws, regulations, and legal processes

3. Information Sharing and Disclosure

We do not sell your personal information. We will never sell, rent, or lease your personal data to third parties.

We do not share your information with third parties for their marketing purposes.

We may share your information only in the following limited circumstances:

• Service providers: With trusted third-party vendors who assist us in operating our business (e.g., payment processors, scheduling software, email/SMS platforms, analytics providers). These providers are contractually obligated to protect your data and use it only for the services they provide to us.
• Legal requirements: When required by law, court order, subpoena, or government regulation
• Business protection: To protect the rights, property, or safety of Fixar Inc., our customers, or the public

4. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes described in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Service records may be retained for warranty and legal compliance purposes.

5. SMS/Text Messaging

SMS sending number: (929) 565-6630

When you provide your mobile phone number and consent to receive text messages from Fixar Inc., we may send you SMS/text messages for the following purposes:

• Appointment confirmations
• Appointment reminders
• Technician on-the-way / ETA notifications
• Service updates and scheduling changes
• Estimate and invoice notifications
• Replies to your text inquiries

Consent: By providing your phone number and opting in, you consent to receive text messages from Fixar Inc. Consent is not a condition of purchasing any goods or services.

Opt-out: You may opt out of receiving text messages at any time by replying STOP to any message. Other accepted opt-out keywords: STOPALL, UNSUBSCRIBE, CANCEL, END, QUIT, OPTOUT, REVOKE. After opting out, you will receive a one-time confirmation message and will not receive further SMS communications from us. You may also contact us at fixarnyc@gmail.com or (929) 351-5179 to opt out.

Message frequency: Message frequency varies based on your service activity. Typically 1–5 messages per service appointment.

Message and data rates: Standard message and data rates may apply depending on your mobile carrier plan.

SMS data privacy: We do not sell, share, or use phone numbers or SMS/text messaging data collected for SMS purposes with third parties or affiliates for marketing. SMS opt-in data and consent are not shared with any third parties except as required to deliver the messaging service.

Carriers supported: Service is available on most major U.S. carriers. Carriers are not liable for delayed or undelivered messages.

For help with text messaging, reply HELP to any message or contact us at (929) 351-5179.

6. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience and analyze site traffic.

Types of cookies we use:

• Essential cookies: Required for basic website functionality (e.g., cookie consent preferences stored via our cookie-consent.js script)
• Analytics cookies: Google Analytics 4 (GA4) cookies that help us understand how visitors use our website, including pages viewed, time on site, and traffic sources. GA4 tracking is only activated after you provide cookie consent.

Cookie consent: When you first visit our website, a cookie consent banner is displayed. Analytics cookies (GA4) are not loaded until you accept cookies. You can change your cookie preferences at any time by clearing your browser cookies and revisiting the site.

Managing cookies: You can disable cookies through your browser settings. Note that disabling essential cookies may affect website functionality.

7. Google Places API

Our website uses the Google Places API to display customer reviews from our Google Business Profile. This feature retrieves publicly available review data from Google. We do not collect or store personal information from Google reviewers through this integration. Use of Google data is subject to Google's Privacy Policy.

8. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• SSL/TLS encryption for all website data transmission
• Secure hosting via Cloudflare Pages with built-in DDoS protection
• Server-side API key protection through Cloudflare Functions (e.g., Google Places API key is never exposed to the client)
• Access controls limiting employee access to personal data on a need-to-know basis
• Regular review of data collection and storage practices

While we strive to use commercially acceptable means to protect your personal information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.

9. Your Rights

You have the following rights regarding your personal information:

• Access: You may request a copy of the personal information we hold about you
• Correction: You may request that we correct any inaccurate or incomplete personal information
• Deletion: You may request that we delete your personal information, subject to certain legal exceptions (e.g., records required for warranty or legal compliance)
• Opt-out of communications: You may opt out of marketing communications at any time (see Section 5 for SMS opt-out)

To exercise any of these rights, please contact us using the information in Section 12 below. We will respond to your request within 30 days.

10. California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA):

• The right to know what personal information is collected, used, shared, or sold
• The right to delete personal information held by us
• The right to opt out of the sale of personal information (we do not sell personal information)
• The right to non-discrimination for exercising your privacy rights

To submit a CCPA request, contact us at fixarnyc@gmail.com or (929) 351-5179.

11. New York Privacy Rights

New York residents may have additional rights under applicable state privacy laws. We are committed to protecting the privacy of all our customers. If you are a New York resident and wish to exercise your privacy rights, including the right to access, correct, or delete your personal information, please contact us using the information below.

Under New York General Business Law, you may request information about whether we have disclosed your personal data to third parties for direct marketing purposes. As stated above, we do not share your personal information with third parties for their marketing purposes.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

13. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this policy periodically. Your continued use of our website or services after any changes constitutes your acceptance of the updated policy.