Privacy Policy

Last updated: March 2026

1. Information We Collect

Fixar Inc. ("we," "us," or "our") collects information you provide when you:

Submit a contact or booking form on our website
Call us or email us directly
Request a free estimate
Subscribe to our blog or newsletter
Purchase a maintenance plan through our website
Use our live chat feature

This information may include your name, email address, phone number, service address, and details about your HVAC needs.

We also automatically collect certain technical data when you visit our website, including your IP address, browser type, device type, pages visited, and referring URL. This data is collected through cookies and similar technologies (see our Cookie Policy).

2. How We Use Your Information

We use the information we collect to:

Respond to your inquiries and service requests
Schedule and provide HVAC services
Send appointment confirmations and follow-ups
Process maintenance plan payments
Improve our website and services
Analyze website traffic and usage patterns
Send occasional service reminders or promotional offers (you can opt out at any time)

3. Third-Party Services

We use the following third-party services to operate our website. Each service may collect data as described below:

Cloudflare Pages (website hosting): Cloudflare may collect technical data such as IP addresses for security and performance. See Cloudflare's Privacy Policy.
Google Analytics (website analytics): Collects anonymous usage data including pages visited, session duration, and device information. See Google's Privacy Policy.
Tawk.to (live chat): Collects information you provide during chat sessions and may set cookies. See Tawk.to's Privacy Policy.
Web3Forms (form submissions): Processes form data you submit (name, email, phone, message). See Web3Forms' Privacy Policy.
Square (payment processing): Processes payment information for maintenance plan purchases. We do not store your payment card details. See Square's Privacy Policy.
Google Maps (embedded maps): May collect location and usage data. See Google's Privacy Policy.

4. Information Sharing

We do not sell, rent, or share your personal information with third parties for their own marketing purposes. We may share information with the third-party service providers listed above solely to operate our website and deliver our services, and with law enforcement if required by law.

5. Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes described in this policy. Specifically:

Contact and booking form submissions: up to 3 years
Maintenance plan records: for the duration of your plan plus 3 years
Website analytics data: up to 26 months (as configured in Google Analytics)

You may request deletion of your data at any time (see "Your Rights" below).

6. Data Security

We take reasonable measures to protect your personal information from unauthorized access, alteration, or destruction. Our website uses HTTPS encryption for all data transmission. However, no method of electronic transmission is 100% secure.

7. Cookies

Our website uses cookies and similar technologies to improve your browsing experience and analyze website traffic. Non-essential cookies (analytics and live chat) are only loaded after you provide consent. See our Cookie Policy for full details.

8. Your Rights

You have the right to:

Request access to your personal information
Request correction or deletion of your data
Opt out of marketing communications
Withdraw cookie consent at any time via the cookie settings on our website

To exercise these rights, contact us at fixarnyc@gmail.com or call (929) 351-5179.

9. California Residents (CCPA)

If you are a California resident, the California Consumer Privacy Act (CCPA) provides you with additional rights:

Right to Know: You may request details about the personal information we have collected about you in the past 12 months.
Right to Delete: You may request that we delete personal information we have collected from you.
Right to Opt Out of Sale: We do not sell your personal information. If this changes, we will provide a "Do Not Sell My Personal Information" link.
Right to Non-Discrimination: We will not discriminate against you for exercising your CCPA rights.

To submit a CCPA request, email us at fixarnyc@gmail.com with the subject line "CCPA Request." We will verify your identity and respond within 45 days.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. We encourage you to review this page periodically.

11. Contact

If you have questions about this Privacy Policy, contact us at:

Fixar Inc.
501 Surf Ave. 23B
Brooklyn, NY 11224
Email: fixarnyc@gmail.com
Phone: (929) 351-5179